Communication Policy

CutQ uses multiple communication channels to keep you informed about your bookings, account updates, and important service information.

Primary Communication Methods

• SMS/Text Messages: Booking confirmations, reminders, and updates
• Email: Account notifications, receipts, and detailed information
• In-App Notifications: Real-time updates within the CutQ platform
• Phone Calls: Customer support and urgent matters

SMS Service Provider

Types of SMS Messages

• OTP Verification: One-time passwords for account security
• Booking Confirmations: Immediate confirmation of your appointments
• Appointment Reminders: 24-hour and 2-hour reminders
• Status Updates: Changes to your booking status
• Verification Codes: Account verification and password resets
• Emergency Notifications: Urgent updates about your appointments

SMS Consent and Opt-out

By creating an account with CutQ, you consent to receive SMS messages related to your bookings and account. You can opt-out of non-essential SMS messages at any time by:

• Replying "STOP" to any SMS message
• Updating your communication preferences in your account settings
• Contacting our customer support team

Note: Essential messages like booking confirmations and security alerts cannot be disabled for account security and service delivery purposes.

Email Types

• Transactional Emails: Booking receipts, confirmations, and updates
• Account Emails: Welcome messages, password resets, security alerts
• Marketing Emails: Promotional offers, newsletters, and updates (optional)
• Support Emails: Customer service communications

Email Preferences

You can manage your email preferences in your account settings. Marketing emails are optional and you can unsubscribe at any time using the link provided in each email.

Booking-Related Communications

• Immediate: Booking confirmation (SMS + Email)
• 24 hours before: Appointment reminder (SMS)
• 2 hours before: Final reminder (SMS)
• As needed: Status updates or changes (SMS + Email)

Account-Related Communications

• Security alerts: Immediate (SMS + Email)
• Account updates: As needed (Email)
• Marketing messages: Weekly maximum (Email, optional)

Information Security

• All communications are encrypted in transit
• Personal information is limited to what's necessary
• SMS and email content is logged for customer service purposes
• Communication data is retained according to our Privacy Policy

Third-Party Providers

CutQ works with trusted third-party communication providers to deliver messages reliably and securely:

• SMS Services: Gem Infinity Estates LLP (authorized provider)
• Email Services: Secure SMTP providers with encryption
• Push Notifications: Platform-specific notification services

All third-party providers are required to maintain strict data protection standards and comply with applicable privacy regulations.

Managing Your Preferences

You can control how CutQ communicates with you:

1. Log into your CutQ account
2. Go to "Account Settings" → "Communication Preferences"
3. Choose your preferred communication methods
4. Set your notification frequency
5. Save your changes

Available Options

• SMS Notifications: Essential only, All notifications, or Disabled
• Email Notifications: Transactional only, All emails, or Marketing emails
• Push Notifications: Enabled or Disabled
• Phone Calls: Emergency only or Customer service calls allowed

In case of emergencies or urgent matters affecting your booking, CutQ may contact you through multiple channels regardless of your communication preferences:

• Salon closure or emergency cancellations
• Security alerts for your account
• Payment or billing issues requiring immediate attention
• Health and safety notifications

Regulatory Compliance

CutQ's communication practices comply with applicable regulations including:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act for email communications
• GDPR for data protection and consent
• Local telecommunications regulations

Authorized Messaging

For questions about our communication policy or to update your preferences:

• Email: contact@cutq.store
• Phone: +91 8197970532
• Address: New Delhi, IN 110001
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

You can also manage your communication preferences directly in your CutQ account settings at any time.

We may update this Communication Policy from time to time. When we make significant changes, we will notify you through:

• Email notification to your registered email address
• In-app notification when you next use CutQ
• SMS notification for major changes affecting SMS communications
• Updated policy posted on our website

Continued use of CutQ services after policy updates constitutes acceptance of the revised Communication Policy.