Accessibility Statement

CutQ is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that everyone should have equal access to beauty services and our platform, regardless of their abilities or the technologies they use.

CutQ aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with disabilities.

Standards We Follow

• WCAG 2.1 Level AA compliance
• Section 508 of the Rehabilitation Act
• Americans with Disabilities Act (ADA) guidelines
• EN 301 549 European accessibility standard

Visual Accessibility

• High contrast color schemes
• Scalable text that can be enlarged up to 200%
• Alternative text for all images
• Clear visual focus indicators
• Consistent navigation and layout

Motor Accessibility

• Full keyboard navigation support
• Large clickable areas for buttons and links
• No time-sensitive actions required
• Drag and drop alternatives provided

Cognitive Accessibility

• Clear and simple language
• Consistent navigation patterns
• Error messages with clear instructions
• Progress indicators for multi-step processes
• Help and support readily available

Auditory Accessibility

• Text alternatives for audio content
• Visual indicators for audio alerts
• Multiple contact methods available

Our website is designed to work with assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software
• Keyboard-only navigation
• Switch navigation devices
• Magnification software

Supported Browsers

• Chrome (latest 2 versions)
• Firefox (latest 2 versions)
• Safari (latest 2 versions)
• Edge (latest 2 versions)

Mobile Accessibility

• iOS VoiceOver support
• Android TalkBack support
• Touch-friendly interface design
• Responsive design for all screen sizes

While we strive for full accessibility, we acknowledge some current limitations:

• Some third-party embedded content may not be fully accessible
• Complex interactive maps may have limited screen reader support
• Some PDF documents may not be fully accessible (we're working to improve this)

We are actively working to address these limitations and improve accessibility across all areas of our platform.

Regular Testing

• Automated accessibility testing in our development process
• Manual testing with assistive technologies
• User testing with people with disabilities
• Regular accessibility audits by third-party experts

Team Training

• Regular accessibility training for our development team
• Accessibility guidelines integrated into our design process
• Collaboration with accessibility experts and advocates

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

• Phone booking assistance: +91 8197970532
• Email support: contact@cutq.store
• Live chat support (with keyboard navigation)
• In-person assistance at partner salons

We welcome feedback about the accessibility of CutQ. If you encounter accessibility barriers or have suggestions for improvement:

• Email: accessibility@cutq.store
• Phone: +91 8197970532
• Mail: New Delhi, IN 110001

We aim to respond to accessibility feedback within 2 business days and will work with you to provide the information or service you need in an accessible format.

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint:

1. Contact our accessibility coordinator at accessibility@cutq.store
2. Provide details about the accessibility barrier you encountered
3. Include any relevant documentation or screenshots
4. We will investigate and respond within 10 business days

You may also file a complaint with relevant regulatory authorities if you believe we have not adequately addressed your accessibility concerns.

For accessibility-related questions or concerns:

• Accessibility Coordinator: accessibility@cutq.store
• General Contact: contact@cutq.store
• Phone: +91 8197970532
• Address: New Delhi, IN 110001